When you use our platform, we collect certain personal and usage information to provide and improve our services. This includes your name, email address, contact number, and identification details submitted during account registration and verification. We also collect financial information such as your deposit history, transaction records, and payment details to facilitate investments. In addition, we gather technical and usage data—such as your IP address, browser type, device identifiers, and interactions with the platform—for security monitoring and performance analytics. Communication data, including any enquiries or feedback you provide through forms, chat, or email, may also be stored to enhance customer support.
We use the information collected to operate our services effectively and ensure compliance with applicable laws. This includes creating and managing your account, processing deposits and withdrawals, and allowing you to access and manage your investment plans. We also use your data to verify your identity as part of regulatory and security requirements, send transaction alerts or service updates, respond to customer support requests, and analyse usage trends to improve platform performance. If you have given your consent, we may occasionally send you marketing messages or product updates tailored to your preferences.
Your privacy is important to us, and we do not sell or rent your personal data to third parties. We only share your information when necessary and in limited circumstances. This may include sharing with government authorities or regulatory agencies when required by law or in compliance with anti-money laundering and financial regulations. We may also share relevant information with trusted third-party service providers who assist with payment processing, identity verification, data hosting, or customer support. All service providers are contractually obligated to keep your information confidential and use it only for the intended purpose.
If you have any questions or concerns about our Privacy Policy or data practices, please contact us at
Email: contact@youtradeai.com
Location: 9 Raffles Place, #26-01 Republic Plaza, 048619